Frequently Asked Questions
Everything you need to know about our fresh food delivery and service.
How do you ensure the freshness of food during transit?
We use temperature-controlled packaging and insulated liners combined with food-grade gel packs to ensure your items stay at the optimal temperature until they reach your doorstep.
What is your policy on returns for perishable items?
Due to the nature of fresh food, we cannot accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Where do you source your ingredients from?
Threshers partners exclusively with certified local farmers and sustainable suppliers to ensure that every product is ethically sourced and of the highest seasonal quality.
How can I track my delivery?
Once your order is dispatched, you will receive an email and SMS with a real-time tracking link so you can monitor your food's journey and estimated arrival time.
Do you offer options for specific dietary requirements?
Yes, our website allows you to filter products by dietary needs, including gluten-free, vegan, organic, and nut-free options. Detailed allergen information is listed on every product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.